Important information for our customers and partners: We are at your side and available for you - even in difficult situations like these.
The safety and health of our employees, customers and partners - this is our top priority, especially in the current situation. We follow the developments relating to COVID-19 very closely and follow the recommendations of the relevant institutions and authorities. Therefore, we have taken extensive precautions to slow down the spread of the corona virus in the best possible way.
It is our responsibility to be there when partners and customers need us most. Especially in difficult times like these, we stand by our partners and customers and support them. It is important to us to continue offering direct service. Because we are all in the same situation. And together we can cope best with it.
It is the same issue that concerns us all. We don't have an answer for everything, but we have solutions for many things. That is why we have gathered our customers most common questions and prepared some answers for you.
HOW CAN I REACH GRENKE AT THE MOMENT?
In light of the recent developments regarding the Coronavirus (COVID -19) we at Grenke wanted to inform you of the steps we are taking to ensure the safety and well-being of our customers and employees. We would like to assure you that the team remain determined to ensure we continue to support and service you all over the coming weeks.
All branches are now closed to visits, we have reduced the number of employees in our offices to an absolute minimum. We remain open for business with all staff working effectively remotely. You are still able to call or email us as usual.
WHAT ACTIONS HAS GRENKE TAKEN TO PROTECT EMPLOYEES, CUSTOMERS AND PARTNERS?
The protection and safety of our employees, customers and partners has top priority. We have taken extensive precautions to slow down the spread of the virus and protect everyone in the best possible way. In doing so, we are guided by the recommendations of the relevant authorities, such as the WHO, the Robert Koch Institute and the country-specific ministries and health authorities.
This starts with simple but important hygiene measures. These, of course, include more stringent information and notices on regular hand washing and the installation of disinfectant dispensers at our locations.
Furthermore, our employees are able to work digitally and mobile from home. Currently about 80% of all employees worldwide are working remotely from home. International travel is prohibited, even within a country employees are only allowed to work at one GRENKE location. All trade fairs, conferences and trainings have been cancelled until further notice.
HOW DOES GRENKE HELP ME IN THE CURRENT CRISIS SITUATION?
In the course of our more than 40-year company history, we have experienced crises in all parts of the world and have always actively supported our employees, customers and partners. You can continue to count on this commitment.
We have been at the side of small and medium-sized companies for decades. Even in the current situation, we are working at full speed to find solutions that are tailored to the current challenges of our customers and partners. In most cases, the maintenance of liquidity has absolute priority. Rest assured: We will support you personal, fast and easy even in this situation - always individually adapted to your situation.